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Frequently asked questions

FREQUENTLY ASKED QUESTIONS

Here we have gathered most frequently asked questions and answers. If you cannot find an answer to your question here, you can always contact our customer service by phone or email. 

ORDERING

Has my order been confirmed?

After succesfully making a purchase in our webstore, you will get an automatic order confirmation to your email. Another email of confirming the shipping will be sent, once the order has left our warehouse. If you haven't received your order confirmation after purchase, please contact us, so we check the status of it.

If you have registred in our webstore, you can check the status of your order under "my orders", once you have logged in our webstore.

DELIVERY

What is the delivery time?

Packages normally are shipped in 2-3 three days. Posti and Matkahuolto (in Finland) usually deliver packages in two business days. In international orders the delivery time might be a little longer, depending on the delivery country. 

You will get a shipping confirmation once your order leaves our warehouse. 

What are the delivery costs?

Delivery cost to Finland start from 5,90 per order. 

In international orders, the delivery cost vary depending on the country. Here you can find more detailed information on the international shipping costs.

RETURNS AND EXCHANGES

How do I exchange or return a product?

Our products have 14 days exchange and return policy. The product to return has to be unused and the package has to be saleable, otherwise the return can not be accepted. We encourage towards ecological lifestyle and try to prevent unnecessary back and forth shipping. The customer is responsible for the costs of the return. If the product is damaged or faulty when delivered, Everyday Design is responsible for the return costs.

DELIVERY MISTAKES 
I got a wrong product or shipment was missing a product. What do I do? 

If you received a wrong product or your shipment was missing something, please let us know as soon possible, so we can correct the situation. 

If your package is missing something, contact our customer service, so we can fix it.

If you received a wrong product, please return it to us as customer return (no cost for you). We will handle order mistakes promptly. 

FAULTY PRODUCTS 
I ordered a product that is faulty, what do I do? 

If your product is faulty, please let us know by email or by phone. 

We will either send you a new product, return your money or if you wish to keep the faulty product, we can give you refund voucher for your next order.  

PRODUCT RELATED QUESTIONS

Can I wash the jute bag?

We don't recommend machine wash to the jute bags as it will become quite wrinkly and the plastic lamination lining might start brittle. We would sooner suggest gentle hand wash. The laminated lining inside the bag can be wiped with a moist cloth.

Can I paint or spray paint the holder? 

Yes you can, but you have first "break" the surface of it, so that the paint will stick. 

Is OULU or PORVOO -tables coming back to sale?

These products are currently only on project sale and minimum order amount is 50 pieces. These are, however, quite popular still and we are thinking of bringing them back to our collection with small changes.

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Terms and conditions

Conditions of use

1. Registration
1.1. To make an order, the customer needs to be registered. When placing the first order:
a) the customer needs to register into Everyday Design customer file and give required information. (Name, address, e-mail and information of delivered orders.)
b) The customer allows Everyday Design to register above information to its customer file. Everyday Design customer information is confidential and is not given to external partners.
1.2. The customer needs to be careful while making orders from Everyday Design web trade.

2. The validity of an order
2.1. Everyday Design and customer can communicate by e-mail, by mail or by phone. The customer commits to keep an eye on his/her e-mail to notice the incoming order confirmation.
2.2. The firm sales contract will come into force when Everyday Design has sent an order confirmation.
2.3. The customer is allowed to cancel the full order or parts of it before delivery. The cancellation can be made by e-mail, mail or phone. The delivery has taken place when the customer has received at least a part of the delivery, or has received the notice that the goods are ready to collect from the post office.
2.4. After customer has made an order, Everyday Design can not change the conditions of agreement.

3. Prices
3.1. All prices do include VAT 24%. The current prices are shown at Everyday Design web trade. The current price is shown in euros (EUR).

4. Delivery
4.1. The delivery time for goods is approx. one week. The delivery time is confirmed by an order confirmation.
4.2. If the customer definitely needs to get the product by a certain date, this must be clearly communicated to Everyday Design for in advance (for example when placing an order). Everyday Design is doing its best to meet reasonable expectations regarding to delivery date.
4.3. If the customer is ordering products with different delivery times, the full order will be delivered according to the longest one.
4.4. All deliveries will be made through Posti (Finnish Post), Matkahuolto or GLS depending on the country and the delivery method that customer has chosen, unless something else has not agreed between the customer and Everyday Design.

5. Terms of Payment
5.1.We accept payments via Paypal. We accept following credit cards: Visa, Visa Electron, Master Card.

By ordering from our online store you allow us to register all required information to our customer file in order to deliver your order. Our customer information is confidential and is not given to external partners.

6. Returns
6.1. The customer is allowed to return unused goods within 14 days from receiving them, excluding the receiving day. The product and its package have to be in the same condition than it was when the customer received. 
6.2. The customer is responsible for the costs for the return or exchange of product(s). If the product has been faulty or damaged, Everyday Design is responsible for the return costs.
6.3. The customer is asked to contact Everyday Design before returning by e-mail, info(a)everydaydesign.fi. When Everyday Design has received the product, the price of the product (excluding the postage) will be returned promptly.
6.4. The return address is Everyday Design, Holkkitie 6, 00880 Helsinki. Please include your name and order number to the package. Refunds will be issued to the original form of payment only.

    7. Transport damages
    7.1. Sometimes the cases might damage during the transport despite the careful packaging. For that reason it would be highly recommended to check the status of the package at the post office while collecting the package. If the package is damaged during the transport (and also the goods inside the package are damaged) make a damage report at the post office immediately. Then contact our customer service to arrange a delivery of new product.

    8. Claim
    8.1. If the customer receives a wrong product of the product is damaged etc. the customer has to inform Everyday Design about this within a reasonable time by e-mail info@everydaydesign.fi. The faulty delivery can be returned without postage according to Everyday Design nstructions (art. 6). The claim/advise by e-mail has to be made BEFORE returning. When Everyday Design has received the product, the price of the product (including the postage) will be returned promptly.

    9. Force majeure
    9.1. Everyday Design is not responsible if the delivery is delayed or can not be made because of factors Everyday Design has no influence. This kind of factors are war, catastrophe, export- or import bans, decisions of authorities, strike or other factors which averts Everyday Design activities.

    10. Disagreements
    10.1. Disagreements caused by this trade agreement are solved according to Finnish law.